Reviews

At Horndean Car Sales, we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible. But don't just take our word for it, see what some of our Auto Trader customers have to say about us. with over 400 5 star reviews you can feel safe in the knowledge that customer care is our highest priority.

You can also check out our reviews on Auto Trader

  • Anonymous
    24/01/2024

    100% recommend- Geat service

    Really great service from Horndean car sales. This is the second car we have bought from them. Vince is really helpful and genuine amd a pleasure to deal with. Really pleased with my car and the service I received. Would 100% recommend.

  • Anonymous
    24/01/2024

    Amazing customer service

    My family have brought used cars from here for years. The customer service is amazing and the cars are in great condition and very reliable. Vince told us all we needed to know about the car we were buying and when we were deciding he did not put any pressure on us to go for the car. I wouldn’t go elsewhere for a used car.

  • Alison Rowley
    24/01/2024

    Really positive experience all round.

    Great customer service, helpful, friendly and professional. Would recommend them without reservation, and will return when I consider replacing my current car in the future.

  • Anonymous
    14/01/2024

    Highly recommended, great service

    Purchased a car recently for our daughter who is learning to drive , very good experience, did not feel any pressure to buy , and we were able to test drive there and then . Vince was helpful and the attention to detail was very good, with providing a cam belt replacement and service prior to purchase and 3 month warranty. Would highly recommend.

  • Beki Froud
    31/12/2023

    Would buy from again!

    Great service throughout buying our car. Friendly, helpful family-run business.

  • Anonymous
    26/12/2023

    Good honest service any concerns were sorted out before we picked the car up. Would be happy to buy from them again.

  • Gary Luff
    23/12/2023

    Great car dealership

    I had a great experience at this dealership. Very friendly and genuine car salesman, very knowledgeable and helpful.

  • Anonymous
    22/12/2023

    I would recommend Horndean Car Sales for their professional service

    No pressure in buying a car from them and happy to do a part exchange of my old car. The process of buying my new car was very straightforward and without any problems. Excellent Service.

  • Robert Blackman
    09/12/2023

    Good-natured family business with first-class service

    Yes we would recommend them - it’s good to do business on a personal basis when so many larger dealerships lack the personal touch.

  • Gary West
    30/11/2023

    Highly recommended. No pressure on sales. pleasure to deal with. Always happy to help. Would definitely use it again. Had an issue with the thermostat. car was picked up from me and repaired and returned the same day. Absolutely quality service.

  • Geoffrey Burnard
    01/11/2023

    The best car-buying experience I have had in over 40 years

    When I first visited the showroom, Vince and his son Jordan were friendly and professional whilst I looked at the available vehicles. I then went away to think about the options. When I went back, they were very helpful and not at all pushy and it seemed that nothing was too much trouble, which is a rarity these days. I narrowed my search down to two vehicles test-drove both and finally made my mind up to buy a Fiesta. Even after the deal was done, I was able to go back and ask questions and was treated with the utmost consideration. I definitely would go back to buy from them in the future.

  • Mike
    31/10/2023

    Family member had used them before, positive experience previously so purchased new car through them as first place I looked, easy sale, very friendly and knowledgeable.

  • Alan Nolan
    31/10/2023

    Highly recommend

    Excellent customer service answered all questions not pushy.

  • Anonymous
    06/10/2023

    Great service and contact. very helpful with dealing with the transaction they went the extra mile and picked me up to collect the car. this is the second car I have purchased from them and would not hesitate to recommend them.

  • Robert Bath
    29/09/2023

    Excellent service & very helpful. Found a fault with the car & repaired it efficiently & kept me informed.

  • Gaynor Wells
    29/09/2023

    Definitely recommend this efficient friendly family local company

    A lovely friendly family family-local business. They made buying a car so much easier and without stress or worry. They couldn't have been more helpful and we are very happy with the service and the car we purchased. We would definitely recommend them. There was never any pressure, they are very efficient and we felt confident in dealing with this company.

  • Anonymous
    11/09/2023

    Great dealer

    Really good experience buying. Super helpful and polite and always making sure we were good. No pressure either during the process which we appreciated. Had issues with the car which they fixed immediately.

  • Kenneth Wolfe
    04/09/2023

    Ideal source for second-hand bargains and personal advice.

    They made a good deal of effort to cope with my uncertainty and eventually make a decision when surrounded by considerable diversity. The part Exchange arrangement was generous and helped with it’s decision-making. It is a family business and hugely beneficial, personal, and caring; always ready to answer our questions. It seemed to us that this was a very special way of marketing: it has a caring identity that reassures. So long as I can manage it and should it be necessary, we shall regard Horndean as our ‘local’ source for a day out and splendid service.

  • Steve Coombes
    26/08/2023

    Very professional service very helpful and down to earth. Have brought cars from them before never had any comeback

  • Nigel Mabey
    28/07/2023

    Excellent service & great value.

    Very good service, quick, efficient & professional, also very friendly. Well recommended. Nice aftercare package.

  • Ian Maclaughlin
    26/07/2023

    Very friendly, not pushy and very good after sales service.

  • Georgia Salero
    25/07/2023

    Fantastic service We love our new family car.

    100% recommendations for good quality cars Brilliant services Lovely family business

  • Sam Gooderham
    21/07/2023

    Firstly my experience was extremely convenient, smooth, and helpful. Vince and Jordan couldn't have been better, even after sales they were brilliant, I would recommend them to anyone, the car selection is superb and mixed. The car that I got from here is absolutely fantastic and I'm chuffed to bits.

  • Arthur Zvikaramba
    19/07/2023

    The service was excellent. Thank you, Vince.

    The service I got from Vince at Horndean Car Sales Ltd was top-notch. They are an honest, professional, and reliable car dealership.

  • Anonymous
    21/06/2023

    Customer Service at its best.

    Great service, no high-pressure sales. It was not possible to test drive the vehicle I was interested in on my first visit and I could not get back until the next day. Despite having other people express an interest in the same vehicle between my visits and could very possibly have sold the vehicle, they did not book any other test drives explaining that they had a booking the following day. I thought this was very honorable. What can be a daunting experience for some was made so much easier and more pleasurable. Their customer service was faultless. Will definitely continue to recommend them.

  • Brooke Harding
    09/06/2023

    5/5 stars.

    Vince and Jord are the loveliest people, They helped me to get my car absolutely perfect before they sold it to me and they were just great to buy from. Would recommend it to anyone local if they are in need of a new car!!

  • Jake Anderson
    05/06/2023

    Amazing Service.

    Vince was amazing. He was so quick and proficient with this sale and got the car sorted for me in a matter of days. The car itself is amazing and I can’t fault the service at all.

  • Kwarn Laobutsri
    28/05/2023

    Excellent service at Horndean Car Sale Ltd’s, great customer service with no pressure sales. Very friendly and helpful. I purchased a car and it had a new MOT, service, taxed for 6 months and a 3 month warranty. The car is very clean and I’m very satisfied with it. Thank you Vince and Jordan.

  • Anonymous
    24/05/2023

    Good Car for a Good Price

    Very nice experience. Sold me an excellent car for a really good price. Salesmen were very professional an helpful with arranging the sale.

  • Brenda Scaddan
    17/05/2023

    Excellent service

    Vince and Jordan were absolute gentlemen. They were so very helpful and reassuring and made the purchase of my new car a pleasant experience. I have already recommended them to several friends.

  • Tim Maslen
    03/05/2023

    Best car sales around!

    An excellent service from Vinnie and Jordan from start to finish. Great value, professional, MoT, service and valet prior to collection. What more can I say..... Keep up the great work!

  • Joe Mcmanus
    03/05/2023

    Simply the best car sales.

    I recommend Horndean Car Sales as the best dealer I have ever used. Their attention to detail and customer service are fantastic.

  • Rob Alder
    21/04/2023

    So friendly

    Really friendly and helpful and welcoming

  • Anonymous
    20/04/2023

    Very efficient.

  • Tim Crawley
    13/04/2023

    Polite and efficient.

  • Debbie Burden Burden
    07/04/2023

    Really friendly and helpful from start to finish.Very happy with my new car

    Very professional with a great selection of cars. The whole experience was stress free. Would thoroughly recommend.

  • Ash Lowther
    07/04/2023

    What all car garages should be!

    From the first moment I walked into here, every interaction was professional and caring to the max. Vincent and Jordan really care about what is right for you, which sounds like a cliche but they really do. At no point did I feel pressured to buy a car, only supported. I can’t thank them enough.
    Horndean Car Sales

  • Lynn George
    30/03/2023

    Would give 7 stars if I could :)

    Another great experience with Horndean Car Sales. Had to replace my car after it was written off and Vince and Jordan were helpful and understanding, helping me to find a car that suited my needs at a fantastic price. Every stage of the purchase was smooth and painless and the after sales service is second to none. Cannot recommend them more highly, there is nowhere better if you're looking to buy a car

  • Les Jackson
    24/03/2023

    Friendly and no pressure sale. Very happy with a well presented vehicle. Would certainly recommend them.

  • Anonymous
    22/03/2023

    Friendly, efficient and professional service..

    I would recommend this friendly and professional family company. I chose my car and they made sure it was completely ready with MOT and Road Tax. Anything that needed to be done was done. I’m very pleased.

  • Anonymous
    09/03/2023

    We were treated with respect and honesty the whole process was so easy

    Vince at horndean car sales was very respectful and helpful in the process of selling and buying our old car and buying another car.we got the car we wanted at the price we wanted to pay.At no time was any pressure put on us.I would thoughly recommend them to anyone.

  • Chloe Jackson
    08/03/2023

    Recommend to anyone!

    Amazing right from the start. Communication was great every time and I love my new car so much. I really couldn’t fault them whatsoever.

  • AC
    08/03/2023

    Everything was very straightforward

    Horndean Car Sales made it very straightforward to buy a car and do a part exchange. Vince was very helpful and talked us through the process and we collected the car within 2 weeks. I'd be happy to recommend them to anyone wanting to change their car.

  • Richard Tyler
    03/03/2023

    Nice people do deal with.

    Helpful and informative, no pressure, vehicle as described, agreed to have wheels refurbished with no quibble. would be pleased to recommend.

  • PAUL Albery
    03/03/2023

    Very helpful and pleasant let me take the car at on my own for a test drive which through was great you don’t see the very offen easy to talk to

  • Colin Dey
    03/03/2023

    Wouldn't hesitate to use again

    We found the whole experience extremely easy and never felt that we were under any pressure at any stage. Jordan was very friendly and he made sure we were happy with the deal he was offering. We were given plenty of time to road test the car and make sure we were satisfied with the car we finally bought. The Honda jazz we bought was serviced,valeted and ready for us when we arrived to collet it. Paper work was explained in full and completed without fuss. Extremely satisfied with the Honda and would recommend H.C.S. to anyone 10 out of 10.

  • JULIE PERRETT
    25/02/2023

    Outstanding service from start to finish. Went above and beyond

    Extremely happy with car and service received. Was picked up from the station and drove the car back to the office to test drive. Everything was perfect as described and the car was in great condition as expected from photos and video they kindly sent as I was coming from Essex. Due to distance I travelled warranty was given so I can use in my area instead of travelling back to them which was so helpful for me. Highly recommend this professional warm and friendly car sales. Thanks guys for everything.

  • Diane Eades
    13/02/2023

    Very helpful and friendly service, everything explained really well and no pressure to buy

  • Rob Berringer
    10/02/2023

    Superb, I will definitely be using againSuperb service and a great vehicle! From the moment we contacted the garage Vince & Jordan could not have been more helpful. The service was excellent and nothing seemed to be too much trouble. My daughter has a superb vehicle and everything was exactly as promised. I would have no hesitation in recommending this garage.

  • John Marenghi
    10/02/2023

    Excellent service, very friendly and helpful. Would recommend and certainly use again

  • Anonymous
    08/02/2023

    Excellent service, went the extra mile to be helpful, they even delivered my new car to my work. Vincent was great ,keeping me informed what was happening and when the car would be ready. I would definitely recommend them . I'm very happy with my new car.

  • Natalie Keen
    30/01/2023

    Trustworthy and highly personalised service

    A highly personalised service, trustworthy, and very easy to do business with. The owner has integrity, great customer service, and very fairly priced vehicles for sale. I feel very confident recommending this company.

  • Mike Willcox
    30/01/2023

    Customer service Excelent, needed the car in a hurry, Vince was happy to oblige, even offering the use of a loan car while my new one was booked in for a cambelt replacement. would highly recommend to Friends and Family

  • J.Whitehead
    27/01/2023

    Local friendly business

    Was greeted by a friendly gentleman who went through he car and explained everything clearly and wanted to ensure I was happy. I did not feel rushed or pressured and the level of customer service was amazing, car was MOT'd serviced and valeted before I drove off. would highly recommend them in the future.

  • Anonymous
    26/01/2023

    Buying a used car

    Fantastic service from Vince. Very rare to find such an honest person and did exactly what he said he would do. Definitely buy a used car from here in the future.

  • Mark Whale
    11/01/2023

    Do yourself a favour, get your next car from here.

    Outstanding.